Saturday, April 4, 2009

Don't Take Customer Rejections Personally

As a sales staff in a bank, we all have to go thru the agony of talking with strangers who happen to be a customer of the bank we work for. If you do not like making conversations with strangers to begin with, then you are not suitable for the job.Also, sometimes or alot of the times, you will meet customers who would reject you upfront or in a slightly rude manner. Don't take this rejection in a personal way, they are not fed up with you personally, just that they may have had a bad experience with a bank recently or they may just be in a foul mood that particular day.Let's put it this way, if a person had just struck lottery which comes with a big sum of money, they will never be rude towards you even if you ask them repeatedly to sign up for bank products. Or if someone had just scored distinctions in all subjects in an exam, they will also likely smile when you approach them. Or if they have just been able to secure a date with the girl or guy that they like. So most of the time, getting rejected while on the job is just a part of the job, do not need to feel demoralised or affected.Main thing to note is, continue to try to look for potential customers to sign up for the bank products on offer. Continue to push on.

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