Some True Stories

I guess in Life, it is always the same. When nothing happens, everything and everyday will just be the same. People go to work and come home to sleep. Basically, nobody cares about 'Anticipation'.
Even certain senior management staff do not draw up Standard Operating Procedures (SOPs) for the purpose of guiding people working on the ground.
I have been working in about 3 organisations since I first started working after university. Most senior managers are busy 'playing politics' to climb the corporate ladder and are mainly concerned about their own personal career path. So they do not have the time to do the right things in the office.
For example, when somebody sends an email to a customer with certain information that is not supposed to be sent out, and when a complaint is received, it becomes a big issue that is being discussed at meetings and thru emails. There will be finger-pointing and blame-pushing. Lots of time is spent at this fault-avoiding phase.
Well, in the first place, who is to blame? Senior managers are paid a high salary to do nothing, because their main job is to manage people below them. They only need to use their brains to give instructions to the people below them to get things done. They should have drawn out SOPs to guide the staff so that staff know exactly how to act in various situations. There should also be standard Questions & Answers for staff to refer to especially frontline staff who face customers everyday.
Senior managers have to think of all these issues and have the appropriate systems put in place before anything goes wrong. And if unfortunately, something goes wrong, they should be the ones to shoulder the blame if there are no proper systems in place.