Roles of Bank RM Part II

If you are a 'farmer', you would receive requests from existing bank customers, under your care, to do things like waiving a certain admin fee on some transactions, increasing certain limits on their loans, checking on an overseas transaction that got 'stuck' somewhere along the way and payment has not been made, changing their installment plans for certain credit facilities, adding certain 'add ons' to their deposit/insurance policies, applying for certain banking facilities which they do not currently have, eg internet banking, asking for calendars, diaries, red-packets during year-end or festive seasons etc, and the list goes on. To the 'farmer' RM, these are some of the issues which they have to deal with or tackle on behalf of their customers.